Privacy Policy

This privacy policy explains how Vista Realty India collects, uses, and protects the personal information you provide when using our online platform and services. We are committed to protecting your privacy and handling your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

The data controller responsible for your personal information is Vista Realty India, located at 5th Floor, 101, Bandra Kurla Complex Road, Bandra East, Mumbai, Maharashtra, 400051, India.

Information We Collect

We collect information to provide and improve our real estate services, which include renting apartments, property sales, property management, key handover, property viewing facilitation, amenities management, lease agreement processing, tenant screening, and property maintenance coordination.

The types of information we collect may include:

• Personal Identification and Contact Information: Name, address, email address (if provided for initial inquiry/contact), phone number (if provided), date of birth, nationality, government-issued identification details (as required for legal transactions or tenant screening).
• Financial Information: Details necessary for processing payments, assessing eligibility for rental or purchase, or managing property finances (e.g., bank details, income verification, credit history information obtained with consent).
• Property Information: Details about properties you own, are interested in, or view, including preferences, requirements, viewing history, and property specifications.
• Lease and Transaction Information: Details related to lease agreements, sales contracts, rental payments, security deposits, and transaction history.
• Tenant Screening Information: Information collected during background checks, including rental history, employment verification, and references, obtained with your consent.
• Usage Data: Information about how you access and use our site, such as your IP address, browser type, device information, pages viewed, duration of visits, and referring sources. This is collected automatically through cookies and similar technologies.

How We Collect Your Information

We collect information in various ways:

• Directly from you: When you inquire about properties, register for services, fill out forms, provide information for lease agreements or sales, or communicate with us.
• From third parties: With your consent, we may collect information from credit bureaus, previous landlords, employers, or other relevant sources for services like tenant screening or financial assessment.
• Automatically: As you interact with our site, we may automatically collect Usage Data through cookies and other tracking technologies.

Purposes and Legal Basis for Processing

We use your information for the following purposes, based on the legal bases described below:

• To provide and manage our services: Processing includes facilitating property rentals and sales, managing properties, handling key handovers, coordinating viewings, processing lease agreements, performing tenant screening, and arranging maintenance. This processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• To communicate with you: Responding to your inquiries, providing updates on properties or services, and sending service-related notifications. This is based on our legitimate interests in communicating with our users or, where applicable, your consent.
• To improve our services and site: Analyzing usage data to understand how our site is used, diagnose technical problems, and enhance functionality and user experience. This is based on our legitimate interests in improving our business and services.
• For marketing purposes: Sending you information about properties or services that may be of interest to you, if you have consented to receive such communications. You can withdraw your consent at any time.
• To comply with legal obligations: Meeting legal and regulatory requirements, such as anti-money laundering checks, reporting obligations, or responding to legal requests. This processing is necessary for compliance with a legal obligation.
• For legitimate business interests: Managing our business operations, protecting our rights and property, preventing fraud and security breaches, and conducting internal audits. These are our legitimate interests, provided they do not override your fundamental rights and freedoms.

Data Sharing and Disclosure

We may share your information with third parties under certain circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as IT support, hosting, payment processing, maintenance contractors, legal advisors, and tenant screening agencies. These providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
• Property Owners and Tenants: We share relevant information between prospective tenants, property owners, and existing tenants as necessary to facilitate rentals, property management, and maintenance services.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect the rights, property, or safety of Vista Realty India, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Your Data Protection Rights

Subject to applicable law, you may have certain rights regarding your personal information:

• The right to access: Request a copy of the personal information we hold about you.
• The right to rectification: Request correction of inaccurate or incomplete information.
• The right to erasure: Request deletion of your personal information, under certain conditions.
• The right to restrict processing: Request that we limit the way we use your information.
• The right to object to processing: Object to our processing of your information under certain circumstances, including for direct marketing.
• The right to data portability: Receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
• The right to withdraw consent: If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us in writing using the contact details provided below.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyze usage, and for marketing purposes. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your information may be processed and stored in India or other countries where our service providers are located. When transferring data internationally, we take steps to ensure your information is treated securely and in accordance with this privacy policy and applicable data protection laws, such as by using standard contractual clauses or relying on adequacy decisions where applicable.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us in writing at:

Vista Realty India
5th Floor
101, Bandra Kurla Complex Road
Bandra East
Mumbai, Maharashtra, 400051
India